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Interactive Voice Response (IVR) Systems

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Interactive Voice Response (IVR) Systems & Solutions

Cost Effective Solution to Handle High Volume Calls

*astTECS Interactive Voice Response (IVR) Solution is cost effective solution which helps the business to handle high volume calls and to improve customer experience. It is flexible and scalable to meet the business requirements and can seamlessly integrate with any PBX. *astTECS IVR can be used to automate a wide range of business applications. It is best suited for enterprises, Tele-banking, travel, Telphonic transaction, telecom etc. to reduce the cost of conventional sales, services, collections, inquiries and support calls .

Benefits
  • Intelligent call routing allows your customers to reach the right agent every time.
  • Integrate your IVR system with internal applications to improve your call center operations.
  • Expand your ability to get feedback from customers with surveys that populate your database from your IVR solution.
  • Advanced call routing allows your team to be accessible via cell, land line, or even another IVR system.
  • Reduce idle time in your call center with outbound campaign management.
GENERAL FEATURES:
  • Custom greeting support
  • Multi-language voice support
  • Custom music on hold
  • Managing voice mail via phone or web interface
  • T1, ISDN, analog and SIP/VoIP support
  • Multiple codec support (G711alaw, ulaw, G729, GSM)
  • Automate an outbound call campaign
  • Built in conferencing solution
  • Hosted IVR solution
  • Flexibility to create upto 9 levels and sub-levels
  • Seamless integration with existing EPABX

 

ADVANCED FEATURES:
  • CDR reports of all calls
  • Voice logger
  • Web based reporting
  • Unlimited number of call flows
  • Text to speech
  • Touch tone detection (DTMF)
  • Voice messaging
  • Voicemail to Email
  • Call transfering
  • Database Interaction

Technical Specifications:

INTERFACES:
  • Network Interface : 2x Ehernet 10/100 Base-RJ45
  • ISDN : PRI Interface (Optional)
  • Mobile : 4 GSM (Optional)
PROTOCOLS:
  • VoIP : SIP H.323. MGCP, SCCP, IAX2
  • ISDN : PRI DSS1 (Q931, National Variant)
  • Mobile : GSM 850/1800/1900 MHZ Channels
  • CODECS : ADPCM, G711 (A-Law & U-Law, G.723.1 (Pass through) G.726. G.729
  • (Through purchase of commercial license) GSM, ILBC, Linear, LPC-10 Speex
  • PRI Card : T1 / E1 Port with optimum PCI interface
  • Dimension : 2U/4U form factor chasis
  • Mounting : 19′ Rack


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Interactive Voice Response

Key Features:

  • Custom greeting support
  • Multi-language voice support
  • Custom music on hold
  • Automate an outbound call campaign
  • Built in conferencing solution
  • Hosted IVR solution
  • Flexibility to create upto 9 levels and sub-levels
  • Seamless integration with existing EPABX
  • Web based reporting
  • Unlimited number of call flows
  • Text to speech

Products

Model Variants

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*ast IVR-S 10 - Digital IVR System +1 PRI Interface +10 calls

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*ast IVR-S 30 - Digital IVR System +1 PRI Interface +30 calls

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*ast IVR-S 60 - Digital IVR System +1 PRI Interface +60 calls

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*ast IVR-L 10 30 - Call Loop through IVR System +2 PRI Interface +Asterisk

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*ast IVR-L 60 - 60 Call Loop through IVR System +4 PRI Interface +Asterisk

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*ast IVR-IP 10 - IP based IVR System : 10 Calls +10 IP-Channels

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*ast IVR-IP 30 - IP based IVR System- 30 Calls +30 IP-Channels

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*ast IVR-IP 60 - IP based IVR System – 60 Calls +60 IP-Channels